All products sold on Rovatrix.com are covered by the legal guarantee of conformity in accordance with applicable European Union and Italian consumer protection laws.
This legal guarantee applies to customers who qualify as consumers under applicable law and covers lack of conformity existing at the time the goods are delivered, including defects that become apparent within the applicable statutory guarantee period.
The legal guarantee requires products to conform to the sales contract and, where applicable, to:
Correspond to the description, type, quantity, and quality presented on the Website
Possess the functionality, compatibility, interoperability, and other characteristics agreed with the consumer
Be suitable for any particular purpose made known by the consumer and accepted by the seller
Be supplied with the accessories and instructions that the consumer may reasonably expect
Be suitable for the purposes for which goods of the same type are normally used
Possess the quality, durability, safety, functionality, and performance that consumers may reasonably expect from goods of the same type
For consumer purchases, the statutory guarantee generally applies to lack of conformity that becomes apparent within 24 months from delivery of the goods, subject to the conditions and rules established by applicable law.
If a product purchased through Rovatrix.com is defective or does not conform to the sales contract, the customer should contact:
ROIERSHUB SRL
Via Alberto Sordi, 2
81030 Lusciano (CE), Italy
PEC: roiershubsrl@pec.it
Website: Rovatrix.com
The customer should provide sufficient information to allow the Company to identify and assess the claim, which may include:
Order number
Description of the defect or lack of conformity
Date on which the issue was discovered
Photographs or videos, where reasonably useful
Any other information relevant to assessing the issue
The Company may request additional information where reasonably necessary to verify the claimed lack of conformity.
Nothing in this section imposes notification requirements more restrictive than those permitted under mandatory consumer protection law.
Where a lack of conformity covered by the legal guarantee is established, the consumer is entitled to the remedies provided by applicable law.
As a first remedy, the consumer may generally request that the goods be brought into conformity through:
Repair, or
Replacement
The remedy must be provided free of charge, within a reasonable period of time, and without significant inconvenience to the consumer, subject to the conditions established by law.
A requested remedy may be refused where it is impossible or would impose disproportionate costs compared with the alternative remedy, taking into account the circumstances provided for under applicable consumer legislation.
Where the legal requirements are satisfied, the consumer may instead be entitled to:
A proportionate reduction of the purchase price, or
Termination of the sales contract and reimbursement of the price
These remedies may apply, for example, where repair or replacement is impossible, has not been completed within a reasonable time, has caused significant inconvenience, or where the lack of conformity is sufficiently serious under applicable law.
Where replacement is the appropriate remedy, ROIERSHUB SRL will provide the customer with the necessary instructions.
The customer may be required to make the defective or non-conforming product available to the Company for return or collection.
Approved replacement products will be dispatched within a reasonable period, taking into account the nature of the goods, product availability, and the circumstances of the case.
The consumer will not be charged costs necessary to bring the goods into conformity, including eligible shipping, transport, labor, and material costs, where required under the legal guarantee.
Where repair is selected or agreed as the appropriate remedy, the Company will provide instructions for making the product available for inspection and repair.
Repairs covered by the statutory guarantee will be carried out without charge to the consumer and within a reasonable period of time, without causing significant inconvenience.
Where the consumer is legally entitled to terminate the contract, the Company will reimburse the amount due in accordance with applicable law.
Where a price reduction applies, the reduction will be proportionate to the decrease in the value of the goods received compared with the value the goods would have had if they conformed to the contract.
Any refund will normally be made using the same payment method used for the original purchase, unless otherwise agreed and permitted by law.
The legal guarantee does not cover problems that do not constitute a lack of conformity attributable to the seller.
Subject to applicable law, this may include damage or defects resulting from:
Improper, abnormal, or unintended use of the product
Failure to follow operating, maintenance, installation, or safety instructions
Damage caused by accidents or external events occurring after delivery
Negligence or misuse by the customer
Unauthorized repairs, alterations, or modifications that caused the relevant defect
Normal deterioration or wear consistent with the nature and expected use of the product, where this does not amount to a lack of conformity
The application of any exclusion will depend on the circumstances of the individual case and does not restrict rights granted to consumers by mandatory law.
Certain products may also benefit from an additional commercial warranty offered by the manufacturer, distributor, or another third party.
Any commercial warranty is separate from the statutory legal guarantee and does not replace, reduce, or restrict the consumer’s rights against ROIERSHUB SRL under the legal guarantee of conformity.
The conditions, duration, and scope of any additional commercial warranty are governed by the terms provided by the party offering that warranty.
Nothing in this Warranty and Replacement Policy excludes, limits, or modifies any mandatory rights available to consumers under applicable Italian or European Union consumer protection law.
Where any provision of this Policy conflicts with a mandatory statutory consumer right, the mandatory legal provision will prevail.
For warranty, repair, replacement, or legal guarantee requests, please contact:
ROIERSHUB SRL
Via Alberto Sordi, 2
81030 Lusciano (CE), Italy
PEC: roiershubsrl@pec.it
Tax Code / Companies Register Number: 04956490611
REA Number: CE-369004
Website: Rovatrix.com